> ## Documentation Index
> Fetch the complete documentation index at: https://docs.briksync.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Security & Account Safety

> How to enable two-factor authentication, manage your password, and submit GDPR data requests in BrikSync PropOS.

Your BrikSync PropOS account holds sensitive data about your properties, tenants, and financial records. We strongly recommend enabling all available security features to protect your account.

***

## Two-Factor Authentication (2FA / MFA)

Two-factor authentication adds a second layer of security to your login. Even if someone obtains your password, they cannot log in without the second factor.

### Enabling 2FA

1. Go to **Settings → Security**.
2. Click **Enable Two-Factor Authentication**.
3. Follow the setup steps to connect an **authenticator app** such as Google Authenticator, Authy, or 1Password, which generates one-time codes.
4. Save your **backup codes** in a secure location. These can be used to access your account if you lose access to your authenticator app.

<Warning>
  Store your backup codes securely — offline or in a password manager. If you lose access to your
  authenticator app and do not have backup codes, account recovery will require identity
  verification and may take time.
</Warning>

### Disabling 2FA

You can disable 2FA from **Settings → Security → Two-Factor Authentication**. We do not recommend doing this unless you are switching to a different authenticator app.

<Note>
  Two-factor authentication requirements are determined by your role within the organisation.
  Contact your Admin if you have questions about your account's 2FA policy.
</Note>

***

## Password Security

### Changing Your Password

To change your password, use the password reset flow: go to [briksync.com/login](https://briksync.com/login), click **Forgot Password**, and follow the steps sent to your email address. This is the standard way to set a new password for your account.

Your password should be at least 12 characters and include a mix of uppercase letters, lowercase letters, numbers, and symbols. A password manager is recommended for generating and storing strong passwords.

### Forgotten Password

If you cannot log in, go to [briksync.com/login](https://briksync.com/login) and click **Forgot Password** on the login page. Enter your email address and we will send you a password reset link. Reset links expire after 60 minutes.

<Tip>
  Use a unique password for your BrikSync PropOS account that you do not use anywhere else. A
  password manager such as 1Password or Bitwarden makes this easy.
</Tip>

***

## Session Management

<Note>
  Viewing and revoking individual active sessions is coming soon. In the meantime, if you suspect
  your account has been accessed without your permission, reset your password immediately using the
  Forgot Password link on the login page, and contact us at
  [hello@errsol.com](mailto:hello@errsol.com).
</Note>

***

## Email Address Security

Your email address is used to log in and receive important account notifications. To change your login email, email [hello@errsol.com](mailto:hello@errsol.com) — we will verify the change with you and confirm once it has been updated.

***

## GDPR data requests

If you need to export your personal data, request account deletion, or erase personally identifiable information (PII), you can submit a GDPR data subject request directly from your account settings.

### Available request types

| Request type | Description                                                                                         |
| ------------ | --------------------------------------------------------------------------------------------------- |
| **Export**   | Generates a downloadable archive of all personal data associated with your account.                 |
| **Deletion** | Requests permanent deletion of your account and all associated data.                                |
| **Erasure**  | Requests removal of specific personally identifiable information while keeping your account active. |

### Submitting a request

1. Go to **Settings → Privacy & Data**.
2. Select the **request type** — export, deletion, or erasure.
3. Click **Submit Request**.

Your request enters a processing queue. You can track its status from the same page.

### Request statuses

| Status         | Meaning                                                                                                   |
| -------------- | --------------------------------------------------------------------------------------------------------- |
| **Pending**    | Request received and awaiting processing.                                                                 |
| **Processing** | Request is being processed.                                                                               |
| **Completed**  | Request has been fulfilled.                                                                               |
| **Failed**     | Something went wrong during processing. Email [hello@errsol.com](mailto:hello@errsol.com) and we'll help. |

For **export** requests, a download link is provided once processing completes. The link has an expiry time — download your data before it expires.

<Note>
  To request removal of a team member's personal data, contact us at
  [hello@errsol.com](mailto:hello@errsol.com) with the relevant details. All GDPR data requests are
  logged for audit purposes.
</Note>

<Warning>
  Account deletion is permanent and cannot be undone. All data associated with your account —
  including properties, leases, payment records, and tenant data — will be permanently removed after
  deletion completes.
</Warning>

***

## Recognising Suspicious Activity

If you notice anything unusual — unexpected logins, changes you did not make, or emails about activity you did not initiate — take these steps immediately:

1. Reset your password using the **Forgot Password** link at [briksync.com/login](https://briksync.com/login).
2. Review the **Audit Log** (Admin accounts) for any recent changes.
3. Contact us at [hello@errsol.com](mailto:hello@errsol.com) if you need further assistance.

***

Built by [Errsol Technologies LLP](https://errsol.com)