> ## Documentation Index
> Fetch the complete documentation index at: https://docs.briksync.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> How notifications work in BrikSync PropOS. Types of alerts and what triggers each notification.

BrikSync PropOS keeps everyone informed with timely, relevant notifications. Landlords and managers are alerted to things that need attention, while tenants are kept up to date with their tenancy. Notifications are delivered in-app and by email.

***

## Notification Channels

| Channel    | Description                                                                 |
| ---------- | --------------------------------------------------------------------------- |
| **In-App** | Appears in the notification bell (top-right corner) when you are logged in. |
| **Email**  | Sent to your registered email address.                                      |

***

## Notification Types

### For Landlords and Property Managers

| Notification                      | When It Triggers                                               |
| --------------------------------- | -------------------------------------------------------------- |
| **Rent Due**                      | 3 days before a tenant's rent is due.                          |
| **Rent Overdue**                  | When a payment passes its due date with no payment recorded.   |
| **Rent Received**                 | When a tenant records a payment.                               |
| **Maintenance Request Submitted** | When a tenant submits a new maintenance request.               |
| **Maintenance Request Updated**   | When a request changes status (e.g. contractor assigned).      |
| **Lease Expiring Soon**           | At 90, 60, 30, and 7 days before a lease end date.             |
| **Lease Expired**                 | When a fixed-term lease passes its end date without renewal.   |
| **New Tenant Portal Sign-Up**     | When an invited tenant creates their account.                  |
| **Document Uploaded**             | When a team member uploads a new document to your portfolio.   |
| **Team Member Joined**            | When an invited team member accepts and creates their account. |

### For Tenants

| Notification                  | When It Triggers                                                      |
| ----------------------------- | --------------------------------------------------------------------- |
| **Rent Reminder**             | 3 days before rent is due.                                            |
| **Payment Confirmation**      | When your payment is successfully recorded.                           |
| **Maintenance Status Update** | When your request moves to In Progress, Awaiting Parts, or Completed. |
| **New Document Shared**       | When a document is shared with you by your property manager.          |
| **Lease Renewal Notice**      | When your property manager initiates a lease renewal.                 |
| **Message from Manager**      | When your property manager sends you a direct message.                |

***

## Notification priority levels

Every notification carries a priority level so you can quickly identify what needs attention first.

| Priority   | Description                                                                                                         |
| ---------- | ------------------------------------------------------------------------------------------------------------------- |
| **low**    | Informational updates that do not require immediate action.                                                         |
| **normal** | Standard notifications (default for most alert types).                                                              |
| **high**   | Important items that should be reviewed soon.                                                                       |
| **urgent** | Critical alerts — such as overdue rent or emergency maintenance — that appear at the top of your notification list. |

Urgent notifications are always displayed at the top of the in-app notification centre, regardless of when they were created. You cannot disable urgent notifications.

***

## Configuring Notification Preferences

Notification preference controls — including per-type channel toggles and organisation-wide defaults — are coming soon. If you have questions about your current notification setup, contact us at [hello@errsol.com](mailto:hello@errsol.com).

***

## How notifications are structured

Each notification carries a title, a full message body, and a priority level. Read status is tracked per notification so you always know what you have and have not seen.

***

## In-App Notification Centre

Click the **bell icon** in the top-right corner of the app to open the notification centre.

From here you can:

* View all recent notifications.
* Mark individual notifications as read.
* Click **Mark All as Read** to clear the badge count.

<Note>
  Deep-link navigation — clicking a notification to jump directly to the relevant record — is coming
  soon. Notifications currently display as informational items only.
</Note>

<Tip>
  Enable email notifications for Rent Overdue and Maintenance Request Submitted to ensure you never
  miss a critical alert, even when you are not logged in.
</Tip>

***

Built by [Errsol Technologies LLP](https://errsol.com)