> ## Documentation Index
> Fetch the complete documentation index at: https://docs.briksync.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Property Manager Guide

> Guide for Property Managers on BrikSync PropOS. Manage assigned properties, tenants, maintenance requests, and more.

Property Managers in BrikSync PropOS handle the day-to-day operations of assigned properties. This guide covers everything you need to manage your portfolio effectively.

<Note>
  Property Managers can only see and act on properties that have been **explicitly assigned to
  them** by an Admin. Contact your organisation's Admin if you need access to additional properties.
</Note>

***

## Your Dashboard

When you log in, your dashboard shows a summary of:

* **Assigned properties** and their current occupancy status.
* **Open maintenance requests** awaiting action.

Use the left sidebar to navigate to any section.

***

## Managing Assigned Properties

### Viewing Your Properties

Go to **Properties** in the sidebar to see a list of all properties assigned to you. Each property card shows:

* Total units and occupied vs. vacant units.
* Active tenants.
* Open maintenance requests.
* Next rent due date.

Click on a property to open its detail view with full unit, tenant, and lease information.

### Editing Property Details

You can update property information such as:

* Property description and amenities.
* Unit configurations (add, edit, or mark units as unavailable).

<Tip>Keep property descriptions accurate — tenants see this information in their portal.</Tip>

***

## Managing Tenants

From the **Tenants** section, you can:

* **Add new tenants** and link them to a unit and lease.
* **View tenant profiles** — contact information, lease history, payment history.
* **Add notes** to a tenant record for internal reference.

### Adding a Tenant

1. Go to **Tenants → Add Tenant**.
2. Enter the tenant's name and email.
3. Assign them to a property and unit.
4. Create or link a lease.

***

## Handling Maintenance Requests

Maintenance is one of your most time-sensitive responsibilities. BrikSync PropOS gives you a full workflow to track every request.

### Maintenance Status Workflow

```
Open → In Progress → Awaiting Parts → Completed / Cancelled
```

### Managing a Request

1. Go to **Maintenance** to see all open requests for your properties.
2. Click a request to view the full details — description, photos, priority, and tenant notes.
3. Update the **status** as work progresses.
4. Add **internal notes** for your records or for contractors.
5. Mark the request **Completed** when work is complete.

Tenants receive automatic notifications when the status of their request changes.

<Warning>
  Do not mark a maintenance request as Completed without confirming the issue has been fixed.
  Tenants can reopen requests if the issue persists.
</Warning>

### Prioritisation

Requests are categorised by priority:

* **Emergency** — health or safety risk (e.g. gas leak, flooding). Respond immediately.
* **High** — significant inconvenience (e.g. broken heating, no hot water).
* **Medium** — standard repair (e.g. broken door handle, dripping tap).
* **Low** — cosmetic issues (e.g. paint scuff, loose fitting).

***

## Managing Leases

From **Leases** you can:

* View all active leases for your assigned properties.
* Create new leases and set rent amounts, start and end dates.
* Process **lease renewals** — extend the term and update rent.
* Record **lease terminations** with an end date.

See the [Leases guide](/features/leases) for full details.

***

## Documents

Upload and manage documents for each property and tenant:

* Tenancy agreements and addenda.
* Inspection reports.
* Notices and correspondence.

Tenants can access documents you share with them through their portal.

***

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