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Welcome to BrikSync PropOS. Your landlord or property manager has invited you to the tenant portal, giving you a convenient online space to manage your tenancy.

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Accessing Your Portal

You will have received an email invitation from your landlord or property manager with a link to create your account.
  1. Click the link in the invitation email.
  2. Create a password for your account.
  3. Log in at briksync.com/login.
If you did not receive an invitation or your link has expired, contact your property manager and ask them to resend the invitation from their portal.

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Your Dashboard

After logging in, your dashboard shows:
  • Your current lease — address, lease term, and monthly rent amount.
  • Overdue rent — a count of any overdue payments requiring attention.
  • Open maintenance requests — status of any requests you have submitted.

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Viewing Your Lease

To view your current tenancy agreement:
  1. Go to Lease in the left sidebar.
  2. Your active lease details are displayed — unit address, lease start and end dates, monthly rent, and any special terms.

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Paying Rent

BrikSync PropOS provides a clear record of your rent history and upcoming payments.
  1. Go to Payments in the sidebar.
  2. Your current balance and next due date are shown at the top.
  3. Online rent payments are coming soon. For now, pay via bank transfer, cash, or cheque and your property manager will record it in the system.
  4. Once recorded, the payment status updates to Paid and you will see it reflected in your history.
Pay before the due date to avoid late fees. You will receive a reminder notification 3 days before rent is due.
Payment statuses explained:
  • Paid — payment received and confirmed.
  • Pending — payment submitted and being processed.
  • Overdue — rent was due and has not been received. Contact your property manager if you believe this is an error.
  • Partial — a partial payment has been recorded. Contact your property manager about the balance.

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Submitting Maintenance Requests

If something in your unit needs attention, you can submit a maintenance request directly from the portal.
  1. Go to Maintenance in the sidebar and click Submit Request.
  2. Enter a title — a short description of the issue (e.g. “Leaking kitchen tap”).
  3. Provide a detailed description — include when the issue started and any relevant context.
  4. Set the priority:
    • Emergency — health or safety risk (e.g. gas smell, flooding, no heating in winter).
    • High — significant inconvenience.
    • Medium — standard repair.
    • Low — cosmetic issue.
  5. Attach photos if available — this helps your property manager assess the issue faster.
  6. Click Submit Request.
You will receive notifications as the status of your request changes from Open to In Progress to Completed.
For genuine emergencies (fire, gas leak, flooding), contact the emergency services immediately. Do not wait for a portal response.

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Viewing Your Documents

Your property manager can share documents with you through the portal. Go to Documents to see all files shared with you, including:
  • Your signed tenancy agreement.
  • Inspection reports.
  • Notices and letters.
  • Safety certificates.
Click any document to view or download it.

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Notifications

BrikSync PropOS will notify you by email and in-app for:
  • Rent due reminders.
  • Maintenance request status updates.
  • Messages from your property manager.
  • Lease renewal notices.
  • New documents shared with you.

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Updating Your Contact Details

If you need to update your contact information (email address, phone number) or have any account queries, contact your property manager or reach us at hello@errsol.com.
Built by Errsol Technologies LLP
Last modified on June 21, 2026