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Property Manager Guide

Property Managers in BrikSync PropOS handle the day-to-day operations of assigned properties. This guide covers everything you need to manage your portfolio effectively.
Property Managers can only see and act on properties that have been explicitly assigned to them by an Admin. Contact your organisation’s Admin if you need access to additional properties.

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Your Dashboard

When you log in, your dashboard shows a summary of:
  • Assigned properties and their current occupancy status.
  • Open maintenance requests awaiting action.
  • Upcoming lease renewals within the next 60 days.
  • Recent rent payments and any outstanding arrears.
  • Pending tenant invitations.
Use the left sidebar to navigate to any section.

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Managing Assigned Properties

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Viewing Your Properties

Go to Properties in the sidebar to see a list of all properties assigned to you. Each property card shows:
  • Total units and occupied vs. vacant units.
  • Active tenants.
  • Open maintenance requests.
  • Next rent due date.
Click on a property to open its detail view with full unit, tenant, and lease information.

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Editing Property Details

You can update property information such as:
  • Property description and amenities.
  • Contact details displayed to tenants.
  • Unit configurations (add, edit, or mark units as unavailable).
Keep property descriptions accurate — tenants see this information in their portal.

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Managing Tenants

From the Tenants section, you can:
  • Add new tenants and link them to a unit and lease.
  • Invite tenants to the tenant portal via email.
  • View tenant profiles — contact information, lease history, payment history.
  • Add notes to a tenant record for internal reference.

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Adding a Tenant

  1. Go to Tenants → Add Tenant.
  2. Enter the tenant’s name and email.
  3. Assign them to a property and unit.
  4. Create or link a lease.
  5. Click Invite to Portal to notify them.

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Handling Maintenance Requests

Maintenance is one of your most time-sensitive responsibilities. BrikSync PropOS gives you a full workflow to track every request.

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Maintenance Status Workflow

Open → In Progress → Resolved

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Managing a Request

  1. Go to Maintenance to see all open requests for your properties.
  2. Click a request to view the full details — description, photos, priority, and tenant notes.
  3. Update the status as work progresses.
  4. Add internal notes for your records or for contractors.
  5. Mark the request Resolved when work is complete.
Tenants receive automatic notifications when the status of their request changes.
Do not close a maintenance request without confirming the issue has been resolved. Tenants can reopen requests if the issue persists.

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Prioritisation

Requests are categorised by priority:
  • Urgent — health or safety risk (e.g. gas leak, flooding). Respond immediately.
  • High — significant inconvenience (e.g. broken heating, no hot water).
  • Normal — standard repair (e.g. broken door handle, dripping tap).
  • Low — cosmetic issues (e.g. paint scuff, loose fitting).

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Managing Leases

From Leases you can:
  • View all active leases for your assigned properties.
  • Create new leases and set rent amounts, start and end dates.
  • Process lease renewals — extend the term and update rent.
  • Record lease terminations with an end date and reason.
See the Leases guide for full details.

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Documents

Upload and manage documents for each property and tenant:
  • Tenancy agreements and addenda.
  • Inspection reports.
  • Notices and correspondence.
Tenants can access documents you share with them through their portal.
Built by Errsol Technologies LLP · Karan · BrikSync PropOS
Last modified on March 25, 2026